Stay Casino Privacy Policy

Stay Casino is committed to protecting the personal data of its users in compliance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial legislation.

What Personal Data Is Collected

The following categories of personal information may be collected during registration, account use, or service interactions:

• Full legal name
• Date of birth
• Residential address
• Email address and phone number
• Government-issued identification documents
• Financial and payment information
• Login credentials and account activity records
• Device and browser information

Purpose of Collection

Personal data is collected to:

• Verify user identity and confirm eligibility to use the platform
• Process deposits, withdrawals, and other financial transactions
• Comply with anti-money laundering (AML) and responsible gambling obligations
• Deliver customer support and account-related communications
• Maintain the security and integrity of the platform

Technical and Organizational Safeguards

Stay Casino applies a range of technical and organizational measures to protect personal information from unauthorized access, loss, misuse, or disclosure. These include:

• Encryption of data in transit and at rest
• Restricted internal access based on staff roles and responsibilities
• Regular security assessments and system audits
• Secure storage practices aligned with industry standards

User Rights

Users have the following rights regarding their personal data:

• Access: Users may request a copy of the personal information held about them.
• Correction: Users may request that inaccurate or incomplete data be corrected.
• Deletion: Users may request the deletion of their personal data, subject to legal retention requirements.

Requests related to personal data rights may be submitted through the platform’s official support channels.

Personal information collected by Stay Casino is used strictly for lawful and transparent purposes. The platform does not sell personal data to third parties for commercial gain.

Purposes of Data Use

Collected information is used for the following purposes:

• Account services: To create, maintain, and manage user accounts, including identity verification and account security.
• Transaction processing: To facilitate deposits, withdrawals, bonus crediting, and related financial activities.
• Service improvement: To identify technical issues, enhance platform functionality, and refine the overall user experience.
• Marketing communications: To send promotional offers, updates, and personalized content where users have provided their consent. Users may opt out of marketing communications at any time.
• Analytics: To analyse user behaviour and platform performance through aggregated, anonymized data.
• Regulatory compliance: To meet obligations under Canadian gambling regulations, anti-money laundering laws, and other applicable legal frameworks.

Lawful Basis for Processing

All personal data is processed on one or more of the following lawful bases:

• User consent provided at registration or through subsequent agreements
• Performance of a contract to which the user is a party
• Compliance with a legal obligation
• Legitimate interests of the platform in operating a secure and compliant service

Users will be informed of any material changes to how their data is used, and continued use of the platform following such notification constitutes acceptance of the updated practices.

Users of Stay Casino have the right to access, review, and manage the personal information associated with their accounts at any time.

Accessing and Updating Personal Data

Users may log in to their account at any time to review and update certain personal details, including contact information and communication preferences. For changes that cannot be made directly through the account interface, users may contact the support team to request assistance.

Requesting Correction or Deletion

• Correction: If a user believes that any personal information held is inaccurate or outdated, a correction request may be submitted through the support channels. The platform will act on verified requests in a timely manner.
• Deletion: Users may request the deletion of their personal data. Requests will be assessed in accordance with applicable legal retention obligations. Certain data may be retained for a defined period as required by law, including financial transaction records and identity verification documents.

Consent to Security and Payment Processing

By registering and using the services on this platform, users acknowledge and consent to the following:

• Personal data may be subject to identity verification and security checks as part of the platform’s compliance obligations.
• Payment information will be processed by authorized third-party payment service providers in order to facilitate deposits and withdrawals.
• These providers are required to handle personal data in accordance with applicable data protection standards.

Stay Casino is an online gambling platform intended exclusively for individuals who are 19 years of age or older in most Canadian provinces, or 18 years of age or older where provincial law permits. The platform does not knowingly collect personal information from minors.

Age Restriction Policy

• All users are required to confirm their age during the registration process.
• Access to gambling services is restricted to adults as defined by the applicable age of majority in each Canadian province or territory.

Limitations of Age Verification

The platform acknowledges that it cannot independently verify the age of every individual accessing the website without the submission of valid identification documents. Users are responsible for providing accurate information during registration, and the platform reserves the right to request documentation at any time to confirm eligibility.

Handling of Minors’ Data

If a parent or legal guardian believes that their child has submitted personal information to this platform without authorization, they may contact the support team with a formal request for data deletion. Upon verification of the claim, all associated personal data will be deleted from the platform’s records without undue delay.

Stay Casino operates in partnership with a range of service providers, technology vendors, and regulatory bodies that may be located outside of Canada. As a result, personal data may be transferred to and processed in jurisdictions other than the user’s country of residence.

Scope of International Transfers

Personal information may be transferred to countries where the platform’s partners, payment processors, or infrastructure providers maintain operations. These countries may have data protection laws that differ from those in Canada.

User Consent

By accessing and using the Stay Casino platform, users acknowledge and consent to the potential transfer of their personal data to other countries for the purposes described in this policy.

Confidentiality Obligations of Partners

All third-party partners and service providers who receive personal data are required to maintain strict confidentiality and to process that data only for the purposes for which it was shared. Contractual safeguards are in place to ensure that international data transfers are handled in a manner consistent with applicable privacy standards.

This Privacy Policy constitutes a binding document that governs the collection, use, and protection of personal data in connection with the use of Stay Casino’s platform and services.

Scope and Application

• The terms of this policy may alter the scope, application, or legal effects of certain provisions where permitted by applicable law.
• Any modifications to these terms apply to users who have formally accepted the policy through registration, account agreement, or continued use of the platform.

Acceptance and Accession

This policy takes effect at the moment a user accepts its terms, whether through:

• Electronic acceptance during the account registration process
• Signature or agreement to terms and conditions that incorporate this policy by reference
• Continued use of the platform following notification of updates

Users who do not agree with the terms of this policy are advised to discontinue use of the platform and contact support to request account closure and data deletion.

Cookies are small text files placed on a user’s device when they visit a website. Stay Casino uses cookies to enhance the functionality of its platform and to better understand how users interact with its services.

Purposes of Cookie Use

Cookies are used for the following purposes:

• Statistical analysis: To collect aggregated data about how users navigate and interact with the website.
• Behavioural analysis: To identify patterns in user activity that help the platform improve its structure and content.
• Personalisation: To remember user preferences and deliver a more relevant online experience.
• Platform improvement: To identify technical issues and assess the effectiveness of site features.

Cookie Retention

Cookies placed on user devices through this website are retained for a period of up to one year, unless deleted by the user before that period expires.

Managing Cookies

Users may manage or disable cookies through their browser settings at any time. Disabling certain cookies may affect the functionality of some features on the platform. The platform does not override browser-level cookie preferences.

By accessing, registering on, or using any services provided through this platform, users confirm their full acceptance of the terms set out in this Privacy Policy.

Prevailing Version

• The current version of this Privacy Policy, as published on the Stay Casino website, supersedes all previous versions.
• In the event of any inconsistency between this document and any earlier version, the current version shall prevail.

Policy Updates

This policy may be updated periodically to reflect changes in applicable law, regulatory requirements, or platform operations. Users will be notified of material changes through the website or via registered contact details. Continued use of the platform following such notification constitutes acceptance of the revised policy.

Stay Casino may share personal data with third parties under specific and limited circumstances. All such disclosures are carried out in accordance with applicable Canadian privacy legislation.

Circumstances for Data Sharing

Personal information may be disclosed to third parties in the following situations:

• Legal obligations: Where disclosure is required by law, court order, or regulatory authority.
• Dispute resolution: Where personal data is necessary to investigate, defend, or resolve a legal or contractual dispute.
• Service agreements: Where third-party providers require access to user data to deliver contracted services on behalf of the platform, including payment processing, identity verification, and fraud prevention.

Notification of Third-Party Sharing

• Where third-party recipients are identified on the platform, that information will be made available to users.
• Where recipients are not publicly listed, users will be informed of the purpose and scope of the data sharing at the time of disclosure, to the extent permitted by law.

Consent

By submitting personal information to Stay Casino and using its services, users consent to the sharing of that information with authorized third parties as described in this section. Users who do not consent to such sharing may not be able to access all features of the platform.

The Stay Casino website may contain links to external websites and online services operated by third parties. These links are provided for informational or operational purposes and do not constitute an endorsement of the content or practices of those external sites.

Third-Party Privacy Policies

• Each external website linked from this platform operates under its own privacy policy and data handling practices.
• Stay Casino has no control over and accepts no responsibility for the collection, use, or protection of personal data by third-party websites.

User Responsibility

Users are advised to exercise caution when navigating away from this platform and to review the privacy policy of any external website before submitting personal information. The protections described in this policy apply only to data collected through the Stay Casino platform itself.