Responsible Gaming

Gambling carries an inherent risk of financial loss. No outcome is guaranteed, and no strategy eliminates that risk entirely. At Stay Casino, players are encouraged to approach gambling as a form of entertainment, not as a source of income.

Responsible gambling begins with awareness and preparation. The following principles can help protect your financial and emotional wellbeing:

• Set a budget before you play. Decide in advance how much you are willing to spend, and do not exceed that amount.
• Treat losses as a cost of entertainment. Losses are a normal part of gambling and should never be chased.
• Use time limits. Set a fixed amount of time for each session to prevent excessive play.
• Avoid gambling under stress. Emotional states can affect decision-making and increase the risk of impulsive behaviour.
• Keep gambling separate from your finances. Never use funds allocated for bills, rent, or essential expenses.
• Take advantage of available control tools. Deposit limits, cooling-off periods, and self-exclusion features are accessible through your account settings.
• Stay informed. Understanding the odds and mechanics of each game supports more responsible decisions.

Playing responsibly helps ensure that gambling remains a safe and controlled activity.

Gambling addiction can develop gradually and may be difficult to identify in its early stages. The following indicators may signal that gambling has become a harmful habit rather than a recreational activity:

• Spending more money on gambling than originally intended, on a regular basis
• Continuing to gamble after suffering significant financial losses
• Borrowing money or selling possessions to fund gambling activity
• Feeling restless, irritable, or anxious when not gambling
• Lying to family members, friends, or colleagues about the extent of gambling activity
• Neglecting work, school, or family responsibilities because of gambling
• Using gambling as a way to cope with stress, anxiety, depression, or other emotional difficulties
• Making repeated unsuccessful attempts to reduce or stop gambling
• Thinking about gambling persistently throughout the day
• Continuing to gamble despite serious negative consequences to your finances, relationships, or health

Gambling addiction is a recognized condition that requires professional attention. If several of these signs apply to you or someone you know, seeking support is an important and constructive step.

Addressing a gambling problem is possible with the right approach and support. Stay Casino encourages all players to take proactive steps to protect their wellbeing. The following recommendations can help prevent addiction from taking hold or support recovery if it already has:

• Use deposit limits. Setting a maximum amount you can deposit within a set period helps control spending before it becomes a problem.
• Activate session time limits. Alerts and automatic session endings help you keep track of how long you have been playing.
• Request a cooling-off period. A temporary break from your account can provide perspective and reduce compulsive behaviour.
• Use the self-exclusion option. If gambling has become difficult to control, you can request a self-exclusion period through your account or by contacting support directly.
• Avoid chasing losses. Accept that losses are a standard part of gambling and resist the urge to recover them through additional play.
• Speak to someone you trust. Sharing your concerns with a friend or family member can provide accountability and emotional support.
• Contact a professional service. Counsellors and helplines specializing in gambling addiction offer confidential, non-judgmental support.
• Remove payment information from your account. Reducing easy access to funds adds a layer of friction that can help curb impulsive behaviour.
• Find alternative activities. Engaging in hobbies, exercise, or social activities can reduce the urge to gamble.
• Monitor your gambling history. Reviewing your account activity regularly helps identify patterns that may indicate a developing problem.

If gambling has become a concern for you or someone close to you, qualified support is available across Canada. The following organizations provide free, confidential assistance:

• Gambling Support Ontario – Offers free counselling and referral services for residents of Ontario.
  Website: www.connexontario.ca | Phone: 1-866-531-2600
• Problem Gambling Help Line (Alberta) – Provides 24-hour confidential support for Albertans.
  Phone: 1-866-461-1259
• BC Responsible & Problem Gambling Program – Free services including counselling and self-help resources for British Columbia residents.
  Website: www.bcresponsiblegambling.ca
• Jeux: aide et référence (Quebec) – A confidential helpline and referral service available in French and English for Quebec residents.
  Phone: 1-800-461-0140
• Manitoba Gambling Help Centre – Offers counselling and support services for Manitoba residents.
  Phone: 1-800-463-1554
• Gambling Awareness Saskatchewan – Provides information, resources, and referrals for problem gambling across Saskatchewan.
  Website: www.gamblingawarenesssk.ca
• Gambling Help Online – A national service offering chat, email, and phone support for Canadians affected by gambling harm.
  Website: www.gamblinghelponline.org.au | Phone: 1-800-522-4700
• Canadian Centre on Substance Use and Addiction (CCSA) – Provides research, policy guidance, and links to local support services.
  Website: www.ccsa.ca

If you are experiencing difficulties related to gambling, the Stay Casino support team is available to assist you. Players can reach out at any time to request account restrictions, ask about responsible gambling tools, or discuss available options for managing their play.

Contact Stay Casino support through the following channels:

• Live Chat: Available directly on the website for immediate assistance
• Email: [email protected]
• Help Centre: Access the FAQ and support documentation through the Help section on the website

All inquiries are handled with confidentiality and care. Support staff can help you activate limits, initiate a cooling-off period, or process a self-exclusion request.